How It Works, Step by Step

Setup, pricing, and reporting explained in the order you meet them. Everything here describes what the product actually does.

Getting started

The Setup Center walks six steps. Pricing can go live before the optional ones are finished.

Add your property: Name, room types and base rates per type. Multiple properties and users sit under one Multisystems account.
Connect your OTA listing: Expedia Partner Central is the observed connector. It supplies your rate plans per room type.
Grant extranet access: Lets the engine reconcile the rates you push against the plans guests can actually book.
Choose your comp set: You name the properties you genuinely lose bookings to. Every market comparison benchmarks against that set.
Add occupancy: Three ways in: a flat baseline, paint-by-day, or a CSV or Excel upload. Without it, pricing runs from market position.
Go live: Suggestions start. Nothing publishes past the guardrails you set.

Pricing and calendars

Every rate is built in four visible stages, and you keep the last word on all of them.

Read the four-stage build: Base rate, market signal, your rules, final price. Click any night to see which stage moved the number and why.
Set guardrails: Minimum and maximum ceilings per room type. A rate held at your cap flags for a bounds review rather than silently sticking.
Override a night: Per-day overrides always win. Editing a base rate inline on the Multi-Calendar recomputes that room type's whole row.
Read the calendar colours: Colour shows demand for the night; arrows show the change against your current rate. Min-stay nights are flagged on the cell.
Work the three rate windows: Tonight, the next 7 days and the next 30 days each get their own AI rate card.

Market and reporting

Where you sit, what is driving demand, and what your owner sees at the end of the month.

Read percentile bands: 25th, 50th, 75th and 90th percentile bands from live OTA scrapes show where your rate lands and the headroom to your target.
Track the comp set day by day: Your rate against each competitor, with sold-out flags, your daily rank, and alerts when someone undercuts you.
Price around events: Ticketmaster and SeatGeek feeds surface concerts, games and conferences with expected attendance and a suggested rate impact.
Benchmark with STAR indices: MPI, ARI and RGI against your comp set across four time windows, the standard hotel benchmarking view.
Export for your owner: Six report types, exported to HTML, PDF or Excel. Generated reports are saved per property for re-download.

The six reports

Each one answers a different question, and each exports to HTML, PDF or Excel with an AI-written summary at the top.

Action Plan: The nights that need a decision, ranked. Start here on a Monday morning rather than opening the calendar and scrolling.
STAR Benchmark: MPI, ARI and RGI against your comp set across four time windows. The report to send an owner who asks how you are doing against the market.
Market Summary: Where your market sat over the period: rate spread, demand, and how your position inside it moved.
Rate Shop: Your comp set's rates as scraped, day by day, with sold-out flags. The evidence behind every market comparison elsewhere in the product.
Demand Pace: How future dates are filling against benchmark. The report that tells you to move a rate while there are still rooms to sell.
Events & Demand: Upcoming events with venue, distance and expected attendance, plus market search demand against last year.

When something looks wrong

The five things operators ask about most often, and what each one usually means.

My rate stopped moving: It is likely sitting at a guardrail. A rate held at its cap flags for a bounds review rather than silently sticking — check your minimum and maximum for that room type.
Suggestions look nothing like my occupancy: Occupancy data is probably missing or stale. Without it, pricing runs from market position instead. Re-check the occupancy step in the Setup Center.
My benchmark indices are empty: STR requires at least four reporting hotels in a comp set. Very small markets sometimes cannot produce MPI, ARI or RGI at all, and no software can create that data.
The comp set does not look like my competition: You chose it, and you can change it. Pick the properties you genuinely lose bookings to, not the ones that are geographically nearest.
A competitor shows a very low rate: Check the sold-out flag first. A low rate with no availability is not competition for that night, and matching it costs you money for nothing.

Tripped by a word rather than a step? The glossary defines every term used above — ADR, RevPAR, MPI, pace, MLOS, CPOR — with the formula and why it matters.

Something missing? Tell us what you were trying to do and we will add it. We would rather write the page you actually needed than guess.

See It on Your Own Property

Thirty minutes with your market's data, and every rate showing its work.

Book a Demo Get Started

Built by hotel operators · Your guardrails cap every rate · Override anything